By integrating Sign with its digital banking services through DocuSign, DBS has revolutionised its customer experience by enabling secure online transactions. Customers can now access DBS' digital banking platform and sign documents such as loan agreements, investment contracts, and other legal documents digitally. This eliminates the need for physical signatures and paperwork, making the process faster, more convenient, and eco-friendly. This integration is one of the many initiatives undertaken by the bank to improve its digital capabilities and transform the banking industry.
AIA has implemented the use of Sign API through one of our Digital Signing Partners (DSAP), Kofax. Through the use of Sign API, AIA customers are able to digitally sign their policy documents using their Singpass credentials for authentication, without the need for physical signatures or paper documents. In addition, the Sign API utilises signing certificates that are issued by the National Certification Authority. These certificates are deemed secure electronic signatures under the Electronic Transactions Act of Singapore upon the National Certification Authority’s accreditation. With Sign API, AIA is able to provide a more seamless and secure customer experience while reducing the time and costs associated with traditional paper-based processes.